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Erik Smith |
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Springfield 65807 |
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WORK EXPERIENCE |
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November 2004-Present - Present |
McMurtrey/Whitaker & Associates, Inc. |
Springfield, MO |
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Helped troubleshoot complex technical support issues in an E-Commerce setting.
Assisted customers via live chat, email, and phone support. Wrote knowledge base articles about re-occurring support issues. Performed software installations on remote servers with IIS 5.0 and IIS 6.0 server environments. Helped debug HTML form code for customers in order to use our software with their websites. Developed internal projects for reporting of business indicators. - |
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June 2000 - August 2003 |
Wal-Mart |
St. Charles, MO |
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Worked with a diverse group of associates.
Worked in various capacities around the store as needed. Performed many different jobs as needed. - |
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SKILLS |
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Proficient using Microsoft Windows 95,98,ME,2000,XP.
Some skill working with Microsoft Windows 2000, 2003 Server. Skilled using Microsoft Office Suite. Basic understanding of Unix/Linux based Operating Systems. Experience with helping customers over the phone, through email, and through live chats with troubleshooting complex technical issues. Comfortable programming in VB, VB.Net, Java, C/C++, C#.Net, ASP Classic, Javascript, SQL, CSS, HTML, and PHP. |
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EDUCATION |
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08/2002 - 12/2006 |
Missouri State University |
Springfield, MO |
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BS
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AWARDS AND HONORS |
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Eagle Scout obtained in 2001.
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CLUBS AND ORGANIZATIONS |
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Involved with The Pride of MSU Marching Band-4 Years.
Involved with The Marion Cadets Drum and Bugle Corps in 2004. |
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